This is a true story related by et of her colleague's experience in KTZ Restaurant.
First of all, KTZ Restaurant is a chain of restaurants that one can find in KL. KTZ stands for "Kee Tak Zek", pronounced as "Kei Tak Sek" in Cantonese which means 'Remember to Eat'.
About a week and a half ago, her colleague, let's call her P, went to the KTZ restaurant in 1 Utama for lunch. The KTZ there is very popular among shoppers as it offers an extensive range of food and drinks, coupled with very competitive economical prices.
P ordered one of the noodle selection from menu. About halfway eating her bowl of noodles, she found not one, but FOUR worms in her soup!!! Talk about nasty!
P proceeded to summon the waitress, who without nary a word, took the bowl into the kitchen. Some moments later, she came back to P's table saying "It's not my fault", and left the table. Without an apology. Without an explanation. Without even a replacement meal. Without any hint of customer service ethos. Nothing.
You can imagine P's rage.
KTZ has now been banned by P and the rest of her colleagues. Having been patron to the restaurant for at least once a week for the past year and half, this is a strong statement for the KTZ restaurant in 1U.
No comments:
Post a Comment